Privacy Policy
This Privacy Policy explains how the Storya mobile application (the “App”) is operated by Softxware (“we”, “us”, “Softxware”) and how your personal data is collected, used and protected. By using the App, you agree to this policy.
1.Data We Collect
| Data | Purpose |
|---|---|
| Account information (email, name, profile photo) | To create and manage your account. No email is collected for guest (anonymous) use. |
| Social sign-in identifiers (Apple, Google, Facebook) | To let you sign in with the method you choose. Only basic profile/email information is received from the provider. |
| Usage data (episodes you read, library, progress, coin transactions, rewards) | To provide the service, save your progress and manage coins and rewards. |
| Purchase data (subscription/coin transaction records) | To verify your purchases and manage your balance. We do not store payment card details; payments are processed by the Apple App Store / Google Play. |
| Device and technical data (device identifier, operating system, app version) | Session management, security and troubleshooting. |
| Advertising identifier (IDFA) | Ad measurement/personalization, only with your permission (App Tracking Transparency). Not collected if you decline. |
| Crash and error logs | To improve app stability (Sentry). |
| Notification token (push token) | To send notifications, only with your permission. |
2.How We Use Data
- To provide, maintain and personalize the service (reading experience, library, rewards).
- To process and verify coins, subscriptions and purchases.
- To keep the service secure and prevent fraud and abuse.
- To send notifications and show ads, within the permissions you grant.
- To improve the App and fix problems.
3.Third-Party Services
We use the following providers to deliver the service; each is subject to its own privacy policy:
- Apple, Google, Facebook — social sign-in.
- Apple App Store / Google Play / RevenueCat — purchase and subscription processing/verification.
- Google AdMob — ad delivery (may include tracking, subject to your permission).
- Sentry — crash/error monitoring.
- Supabase — authentication, database and storage infrastructure.
- Expo — push notification delivery and app updates.
4.Advertising and Tracking
The App may show ads during free use. On iOS, we ask for App Tracking Transparency permission before accessing your advertising identifier (IDFA). If you decline, no data is collected for tracking purposes. A Premium subscription removes ads.
5.Data Retention and Account Deletion
We keep your data only for the purposes described in this policy and only for as long as necessary. You can permanently delete your account and all associated data (coin balance, library, unlocked episodes, subscription status) at any time from within the App via Settings › Delete My Account. Deletion cannot be undone. Where legal obligations require it, limited records may be kept for the period prescribed by law.
6.Your Rights (KVKK / GDPR)
Depending on where you live, you may have the right to access, correct and delete your data, to restrict its processing, and to data portability. Contact us to exercise these rights.
7.Children's Privacy
The App is not intended for people under 13 (or a higher minimum age if one applies in your country), and we do not knowingly collect data from them.
8.Security
We take reasonable technical and organizational measures to protect your data. However, no transmission or storage over the internet is 100% secure.
9.Changes
We may update this policy from time to time. We will notify you of significant changes in the App or on this page. The “Last updated” date shows the most recent version.
10.Contact
For questions: [email protected]